Automatic post-chat feedback, and a dashboard to prove it
Every resolved Crisp chat auto-requests feedback → MySQL → a live QuickSight dashboard.
They wanted every resolved chat to trigger a feedback request — but Crisp could only send the form manually, so it depended on whoever remembered. They wanted it automatic, for every customer.
A customer marks their chat resolved.
A Crisp webhook fires on the “session resolved” event only — nothing else triggers it.
Catches the resolved-chat webhook in real time.
Auto-sends that customer the feedback form.
Crisp had no native auto-send — an agent had to do it by hand and often skipped it. Now every resolved chat gets one, no one deciding who.
The feedback response is saved against that customer.
Metrics roll up into a live dashboard.
The team finally sees satisfaction trends across every resolved conversation.
Every resolved chat now requests feedback on its own — no agent deciding who gets one — and the responses land in a dashboard the team actually watches.
- Crisp
- Crisp API
- Zapier
- MySQL
- AWS QuickSight
Client details anonymized — the work is real.
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